Skip to content

FREE NATIONWIDE OVERNIGHT SHIPPING ON ALL ORDERS

FAQs


Curate ensures nationwide overnight shipping through trusted carriers such as UPS. Our specialized packaging maintains a chilled environment at 40 degrees for over 48 hours during transit. While deliveries typically align with your regular drop-off times, we cannot guarantee specific arrival times. Delays caused by carriers or weather conditions are beyond our control.

Delivery Policy:

With our custom packaging, boards stay fresh for up to 48 hours in transit, shipped exclusively via UPS overnight service. Opting for package protection at checkout ensures peace of mind; we'll dispatch a fresh board or provide a full refund if your delivery is delayed beyond 24 hours of the scheduled date.

Please note, if you decline package protection and encounter issues due to carrier errors, such as delays, damage, or loss, we cannot guarantee replacements or refunds.

To ensure timely arrival for special occasions, consider scheduling delivery at least one day in advance. Keep in mind that carriers may deliver as late as 11 PM in some areas. Refrigerate boards upon receipt; they remain fresh for up to 7 days.

It's vital to provide accurate delivery details and promptly retrieve your package upon arrival. Refunds are not issued for products left unattended after delivery, provided they arrived on time.

For your safety, do not consume boards that arrive at room temperature; they should be cold upon arrival. Contact our customer service team immediately in such instances.

During peak periods like holidays, additional surcharges may apply for deliveries on specific dates.

Q: Are your boards gluten-free? +

While our boards are not entirely gluten-free, we do include some items that are gluten-free. We strive to accommodate various dietary preferences and restrictions, so you may find gluten-free options among our selection.

Q: How is the board shipped? +

Each board is carefully packaged in an insulated box with ice packs, maintaining a temperature of 40 degrees Fahrenheit. We ensure that the boards are shipped chilled and via overnight delivery to preserve their freshness during transit.

Q: Where do you source your cheeses & charcuterie? +

We take great care in sourcing the finest cheeses and charcuterie from artisan producers worldwide. Our boards showcase an exquisite selection of cheeses, cured meats, and accompaniments sourced from renowned regions such as Italy, France, Sardinia, Holland, Denmark, England, and Spain. Additionally, we're proud to offer award-winning cheeses from across the globe, ensuring an unparalleled culinary experience with every board.

Q: What are your award-winning cheeses? +

Among our award-winning cheeses, you'll find the delightful Prairie Breeze, the savory Toma Provence, the rich Tillamook Extra Sharp, the robust Cabot Extra Sharp, and the flavorful Drunken Goat. These exceptional cheeses have earned accolades for their quality and taste, enhancing the gourmet experience of our boards.

Q: What is the best way to serve my board? +

For optimal enjoyment, it's recommended to serve cheese and charcuterie at room temperature. About an hour before serving, remove your board from the fridge to allow the flavors to fully develop. Once ready to enjoy, unwrap your board from its vacuum-sealed packaging, scatter the nuts from their individual bags onto the designated spots, and savor the delicious array of flavors!

Q: Can I reuse my board? +

Absolutely! Our curated boards are crafted from premium acacia wood and durable metal hardware, designed to be saved and reused for future grazing experiences. Not only is it a beautifully crafted board, but it's also a sustainable and reusable option for your culinary adventures.

Q: How can I care for my board? +

Caring for your board is simple! After each use, gently wash it with warm, soapy water and then dry it thoroughly. Avoid soaking or immersing it in water and never put it in the dishwasher. Periodically, treat the board with food-safe mineral oil to help maintain its beauty and durability. With proper care, your board will continue to be a stunning centerpiece for your culinary creations.